Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your LunaHangout Premium subscription at any time:

• Log into your account and visit Account Settings
• Click "Manage Subscription" to access the customer portal
• Select "Cancel Subscription" and confirm your choice
• Your subscription will remain active until the current billing period ends

No automatic charges: Once canceled, you will not be charged for future billing periods.

2. Refund Eligibility

As a SaaS platform providing instant digital services, refunds are generally not available. However, we may consider refunds in these specific circumstances:

Eligible for Refund:

• Technical Issues: If our service is completely unavailable for more than 48 continuous hours
• Billing Errors: Duplicate charges or incorrect billing amounts
• Unauthorized Charges: Charges made without your consent
• Service Misrepresentation: If core features are significantly different from advertised

Not Eligible for Refund:

• Change of mind or no longer needing the service
• Dissatisfaction with AI recommendations or venue suggestions
• External factors (venue closures, weather, personal circumstances)
• Partial month usage before cancellation
• Free plan limitations

3. Refund Process

To request a refund for eligible circumstances:

1. Contact our support team at support@lunahangout.com
2. Include your account email and subscription details
3. Describe the issue and reason for the refund request
4. Provide any relevant screenshots or documentation

Processing Time: Approved refunds will be processed within 5-10 business days back to your original payment method.

4. Billing Cycle Information

Understanding your billing cycle helps manage your subscription:

• Monthly Plan: Billed every 30 days from signup date
• Annual Plan: Billed every 365 days from signup date
• Proration: Plan changes are prorated for the remaining billing period
• Grace Period: Account remains active until the end of the current billing period after cancellation

5. Data Access After Cancellation

After subscription cancellation:

• Immediate: Loss of premium features (unlimited plans, priority support)
• 30 Days: Account reverts to Free plan limitations (3 saved plans maximum)
• 90 Days: Excess saved plans may be automatically archived
• Data Export: You can export your plans before or after cancellation

6. Customer Support

Before considering cancellation, please contact our support team. We're here to help with:

• Technical issues or account problems
• Questions about features or recommendations
• Billing inquiries or payment issues
• Feedback and feature requests

Contact: support@lunahangout.com
Response Time: Within 24-48 hours

7. Dispute Resolution

If you believe you were charged in error or have a billing dispute:

1. Contact our support team first for fastest resolution
2. If unresolved, you may dispute the charge with your payment provider
3. We will cooperate with legitimate dispute investigations
4. False disputes may result in account suspension

8. Policy Changes

This refund policy may be updated to reflect changes in our service or legal requirements. Current subscribers will be notified of material changes via email.